FAQ

General

• Marketing Materials
• What equipment do I need to get started?
• Where do you order your laundry (plastic) bags and what size do you recommend?
• Is it ok for me to ask customers to give my website a review for a credit in return?
• Setting Up An Apple (iOS) Development Account

Software

• How do I schedule a laundry pick-up?
• How do I schedule a drop off?
• What are the steps to adding a zip code to the system?
• How do I change the price per pound for a specific customer?
• How do I change the Minimum Pick-Up fee for a specific customer?
• How do I process an invoice?

See all 10 articles

Routes

• How do I add a route?
• How do I send Pickup Prompts?
• How do I assign an Orphaned Drop-Off to a route?
• How to I block a route for the holiday?

Manifests

• Why do I have duplicates on the manifest?
• How do I assign "Orphaned routes" in Manage Manifests?
• My production manifest does not close when I click "Close Manifest and Send to Invoicing". Why are some of the fields red?
• How do I send only a portion of my driving route to a production manifest?

Printers

• Zebra label description and where to get them
• Label Printer Troubleshooting Guide

Driver

• How do I check the route progress of the driver?
• What does a driver have to do before they start driving?
• How do I add a driver to a route currently being driven?
• How do I add a customer to a route currently being driven?
• What steps are necessary to add a new delivery truck to Springboard?
• What type of shelving do you install in your delivery vehicles?

See all 9 articles

Reports

• How do I view all my new customers in the last 30 days?
• Where do I find information about business in a particular zip code?

Email

• How do I set up my Springboard email on my phone and on my laptop?
• How do I update my signature on my email?
• How do I create and send a Group Email?