Why Do I See Two Charges on My Card?

In most cases, you are not charged twice. What you’re seeing is usually:
    1.    A temporary authorization hold (pre-authorization)
    2.    The final charge after your laundry is processed

What Is a Pre-Authorization?

When your laundry is picked up, we may place a temporary hold on your card.

This hold:

Verifies your payment method Reserves funds Is not a completed charge

It may appear as:

“Pending” “Processing” “Temporary authorization”

When Will the Pending Charge Disappear?

Authorization holds typically disappear within:

1–3 business days

In some cases (depending on your bank), it may take up to:

5–7 business days

If the first charge still shows as “pending,” it will automatically drop off.

What If Both Charges Are Posted (Not Pending)?

If you see:

Two completed (posted) charges With the same amount On the same service date

Please contact us and include:

A screenshot of both charges The last 4 digits of your card and the invoice number. We will review immediately.

How to Confirm Your Actual Charge

You can view your finalized invoice:

In the HappyNest app On the website under Invoices or the invoice sent to your email.

The invoice shows the exact amount that was processed.