What is a Pre-authorization?

Pre–authorization is a way to test if your card is working when it is entered into your profile and our payment processor. This encompasses a few things: available funds, address match and whether the card is active. The process of credit and debit card pre–authorization is as follows: A transaction is initiated before we begin washing your laundry.

A pre-authorization (also “pre-auth” or “authorization hold”) is a temporary hold on your debit or credit card that typically lasts five days or less. Your bank makes that determination, not HappyNest, or until the post-authorization (or “settlement”) comes through. In the case of HappyNest, once your laundry is returned, the card is charged for the amount of our service, resulting in the void of the pre-authorization. An invoice is sent to you via the HappyNest application and your preferred method of notification for your tracking.